Customer Service Representative APPLY NOW

Job Summary:

The Customer Service will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties & Responsibilities:

• Ensure high levels of customer satisfaction at all times.
• Welcome and assist clients at the Shop, Skin Time, and the Studio.
• Respond to customer inquiries promptly and efficiently.
• Process customer requests accurately within the system.
• Handle cash and financial transactions with precision.
• Confirm client appointments with attention to detail.
• Follow up on pick-up orders to ensure timely delivery.
• Receive and document in-person customer complaints for resolution.

Qualifications:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1 to 3+ years of experience in Retail or Customer Care.
• Proficiency in Arabic, French, and English.
• Excellent communication skills, both oral and written.
• Familiarity with MS Office and Email.
• Prior experience in e-commerce or direct selling is preferred.
• Proficiency with customer service ticketing systems is a plus.
• Strong analytical and problem-solving skills.
• Passion for beauty products and effective customer service techniques.
• Ability to work independently and in a team, with a professional appearance and strong leadership skills.